Terms & Conditions

Website: RoyGlow.com
Email: roygloww@gmail.com
Address: Vill–Paikarapur, P.O.–Ramnagar Gopinathpur, Dist.–Paschim Medinipur, West Bengal, Pin Code – 721305
Phone: 8637519026

Last Updated: [You can add the date]

Welcome to RoyGlow.com. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing or making a purchase from RoyGlow.com, you agree to follow all rules and policies described in these Terms. If you do not agree, please refrain from using the website.

These Terms apply to all visitors, customers, buyers, or users of RoyGlow.com.

1. General Overview

RoyGlow.com is an online store that provides a variety of products across different categories. All purchases and interactions with the website are governed by the Terms listed here. We may update or modify these Terms at any time. Such changes will take effect immediately when posted on this page.

By continuing to use the website, you agree to the updated Terms.

2. Eligibility to Use

To use RoyGlow.com or make a purchase, you must:

  • Be at least 18 years old

  • Have a valid delivery address in India

  • Provide accurate and truthful information

  • Agree to abide by all local and national laws

If we find that any information provided is false or misleading, we reserve the right to deny service or cancel your orders.

3. Account Registration (Optional)

You may create a customer account on RoyGlow.com for a better shopping experience. If you choose to register:

  • You are responsible for maintaining the confidentiality of your username and password.

  • You agree to notify us immediately of any unauthorized access.

  • We are not liable for any loss caused by your failure to safeguard your account.

We may suspend or terminate accounts that violate our policies.

4. Product Information & Availability

We strive to ensure that all product information—descriptions, images, colors, materials, dimensions—is accurate and up to date. However:

  • Actual colors may slightly vary due to lighting and screen displays.

  • Product availability is subject to change without prior notice.

  • Prices may change at any time based on stock, demand, or market fluctuations.

We reserve the right to discontinue or modify any product at any time.

5. Pricing Policy

All prices listed on RoyGlow.com are in INR (Indian Rupees) and include applicable taxes unless mentioned otherwise.

By placing an order, you acknowledge and agree that:

  • Prices may be updated at any time.

  • Any offers, discounts, or promotions have specific validity periods.

  • Shipping charges (if applicable) will be shown during checkout.

We ensure fair pricing but reserve the right to correct pricing errors at any time.

6. Order Placement & Acceptance

When you place an order on RoyGlow.com:

Step 1: You select items and add them to your cart
Step 2: You enter delivery details
Step 3: You make payment
Step 4: We process and pack your order
Step 5: Your order is shipped via our courier partners

An order is considered accepted only after:

  • Payment is successfully received

  • The order passes our internal verification process

  • The product is available in stock

We may cancel or reject any order if:

  • The product is out of stock

  • There is a payment or verification issue

  • Fraudulent or suspicious activity is detected

  • Delivery to your location is not possible

If your order is cancelled, any paid amount will be refunded as per our Refund Policy.

7. Payment Methods

We accept secure payments through:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Other payment gateways shown at checkout

All payments are processed by trusted third-party payment gateways. RoyGlow.com does not store your card or banking details.

Payment must be completed before an order can be processed.

8. Shipping and Delivery

Shipping timelines typically range between 3–10 business days, depending on your location.

Important points:

  • Delivery times are estimates and may vary due to conditions beyond our control.

  • Couriers may call before delivery; ensure your phone number is active.

  • Incorrect address or non-availability may result in delivery failure or order cancellation.

You can track your package through the tracking link sent after dispatch.

9. Returns, Refunds & Replacements

RoyGlow.com follows a transparent and customer-friendly return policy. You may request a return or replacement under the following conditions:

  • You received a damaged, defective, or incorrect product.

  • You notify us within 48 hours of delivery.

  • The product is unused, unwashed, and in its original packaging.

We reserve the right to approve or deny return requests after inspection.

Refunds will be processed to your original payment method or as store credit.

We do not accept returns for:

  • Used products

  • Items damaged due to customer mishandling

  • Items without original packaging

For full details, refer to our Return & Refund Policy.

10. Cancellations

You may cancel your order before it has been shipped. Once an order is dispatched, it cannot be cancelled.

If we cancel your order due to stock issues or verification concerns, a full refund will be issued.

11. Intellectual Property Rights

All content on RoyGlow.com including:

  • Text

  • Images

  • Logos

  • Artwork

  • Product designs

  • Website layout

  • Graphics

  • Videos

are the property of RoyGlow.com and/or our partners.

You may not copy, reuse, publish, distribute, or modify our content without written permission.

Unauthorized use may lead to legal action.

12. User Responsibilities

As a customer or visitor, you agree:

  • Not to misuse the website for illegal or harmful activities.

  • Not to upload viruses, malicious code, or harmful scripts.

  • Not to attempt unauthorized access to the website backend or databases.

  • Not to impersonate another person or use fake information.

  • Not to post abusive, misleading, or defamatory content about the brand.

Violation may result in account termination or legal action.

13. Third-Party Services

RoyGlow.com may use third-party tools such as:

  • Payment gateways

  • Courier partners

  • Analytics services

  • Advertising platforms

We are not responsible for the policies or actions of third-party services.

By using our website, you also agree to their respective terms and privacy practices.

14. Privacy Policy

Your privacy is important to us. We collect and use customer information as described in our Privacy Policy, including:

  • Name

  • Contact details

  • Shipping address

  • Transaction information

We do not sell or misuse your personal information.

Read our full Privacy Policy for more details.

15. Limitation of Liability

By using RoyGlow.com, you agree that:

  • We are not responsible for delays in shipping due to external factors.

  • We are not liable for losses caused by incorrect information provided by customers.

  • We are not liable for damages arising from misuse of the website.

  • We do not guarantee that the website will always be error-free or uninterrupted.

Our maximum liability is limited to the value of the product purchased.

16. Indemnification

You agree to indemnify and hold RoyGlow.com, its owners, employees, and partners harmless from any claims, damages, losses, or expenses resulting from your:

  • Violation of these Terms

  • Misuse of the website

  • Breach of laws or regulations

17. Governing Law

These Terms are governed by the laws of India. Any disputes will be resolved under the jurisdiction of:

Courts of Paschim Medinipur, West Bengal

18. Termination of Access

We may suspend or terminate access to RoyGlow.com at any time for reasons including but not limited to:

  • Fraud or suspicious activity

  • Abuse or violation of Terms

  • Non-cooperation during verification

  • Misuse of website content

19. Contact Information

For queries or assistance, contact us at:

RoyGlow.com
Email: roygloww@gmail.com
Phone: 8637519026
Address: Vill–Paikarapur, P.O.–Ramnagar Gopinathpur,
Dist.–Paschim Medinipur, West Bengal,
Pin Code – 721305

20. Acceptance of Terms

By visiting, using, or making a purchase on RoyGlow.com, you acknowledge and agree that you have read, understood, and accepted these Terms & Conditions.

Thank you for choosing RoyGlow.com!